Our 1-Year Guarantee on All SHOPFLAGWORLD Products

At ShopFlagWorld, we stand behind the quality of our flags and the workmanship that goes into every product we manufacture.

Products purchased directly from ShopFlagWorld are covered by our 1-Year Product Guarantee against eligible manufacturing defects in materials and workmanship.

What Our 1-Year Guarantee Covers

Our guarantee applies for one year from the original purchase date and may cover manufacturing-related issues such as:

• Defects in stitching or workmanship
• Manufacturing defects in the flag material
• Defective or improperly attached brass grommets
• Other faults caused by the manufacturing process

If you believe your product has a manufacturing defect, please contact our Customer Care team and provide your order number together with photographs showing the issue.

What Is Not Covered

Flags are textile products that may naturally show signs of wear over time, especially when displayed outdoors. Our guarantee does not cover damage or deterioration caused by normal use or external conditions.

The following are not normally covered:

• Normal wear and tear
• Fading or gradual deterioration caused by prolonged exposure to sunlight
• Damage caused by strong winds, storms or severe weather
• Damage caused by incorrect installation or unsuitable flagpoles or mounting systems
• Damage caused by sharp objects, animals, chemicals or improper cleaning
• Damage caused by misuse, neglect or improper storage
• Products that have been altered, modified, repaired or hemmed after delivery
• Damage caused by third-party postal or courier services

Outdoor Flag Use

Our flags are designed for regular indoor and outdoor display. However, no textile flag is indestructible.

Continuous exposure to strong wind, extreme weather and intense sunlight can shorten the life of any flag. We recommend taking flags down during severe weather conditions and following the care instructions provided with the product.

How to Make a Guarantee Claim

If you believe your product has a manufacturing defect covered by our guarantee, please contact us before returning the item.

Please provide:

• Your order number
• A brief description of the problem
• Clear photographs showing the affected area

We will review your request and may ask for additional information where necessary.

Resolution of Approved Claims

If a claim is approved under our 1-Year Product Guarantee, ShopFlagWorld may, depending on the circumstances, offer an appropriate solution such as repair, replacement or refund.

The available remedy will depend on the nature of the defect, product availability and the applicable consumer rights.

30-Day Returns and 1-Year Guarantee

Our 30-Day Return Policy and our 1-Year Product Guarantee serve different purposes.

The 30-day return period allows eligible products to be returned according to our Return Policy. The 1-year guarantee applies to eligible manufacturing defects that become apparent during the guarantee period.

Your Consumer Rights

Our 1-Year Product Guarantee is provided in addition to any statutory consumer rights that may apply in your country. Nothing in this guarantee is intended to limit or exclude rights that cannot legally be restricted.