FAQ

How long does delivery take?

Our standard delivery time is approximately 7–12 business days.

Orders are normally prepared and dispatched on the next business day. Delivery times are estimates and may occasionally vary due to customs processing, national holidays, weather conditions or delays caused by postal and shipping carriers.

Is standard shipping free?

Yes. ShopFlagWorld offers free standard shipping worldwide on all orders.

Do customers in the USA have to pay customs duties?

For orders shipped to the United States using our standard delivery service, ShopFlagWorld covers any import customs duties charged on the shipment. Customers in the USA will not be required to pay these customs duties separately for standard delivery.

Do you offer DHL Express delivery to the USA?

DHL Express delivery to the United States may be available upon request. If you require faster delivery, please contact us before placing your order so we can confirm the available service, estimated delivery time and shipping cost.

For orders shipped with DHL Express, customs duties, import fees and other charges collected by DHL or U.S. customs are the responsibility of the customer.

How quickly is my order dispatched?

Most orders are prepared and dispatched on the next business day. Orders placed during weekends or public holidays are processed on the next available business day.

Who makes the flags?

We produce our flags ourselves and pay close attention to print quality, stitching and finishing. Our goal is to provide durable flags suitable for both indoor and outdoor use.

What material are the flags made from?

Our standard flags are made from durable 115 g/m² polyester.

The fabric is lightweight enough to fly well while providing good durability for regular indoor and outdoor use.

How are the edges finished?

Our standard flags feature reinforced edges and double-stitched seams for improved durability.

Most standard flags are supplied with two brass grommets for easy attachment to a flagpole or other suitable mounting point.

Are the flags printed on both sides?

Our standard flags are printed on one side. The design is visible on the reverse as a mirrored image, with approximately 90% print-through depending on the colors and design.

Can the flags be used outdoors?

Yes. Our polyester flags are suitable for both indoor and outdoor use. The fabric and print are designed for regular outdoor display.

As with all textile flags, prolonged exposure to strong wind, severe weather and continuous sunlight may gradually reduce the life of the product.

Can the flags be washed?

Yes. Our standard polyester flags can be gently washed at temperatures up to 30°C. We recommend avoiding harsh detergents, bleach and tumble drying.

Do you make custom flags?

Yes. ShopFlagWorld can produce custom flags based on customer-supplied artwork or design requirements.

Please contact us with the required size, quantity and artwork so we can review the request and confirm the available production options.

Customers submitting artwork are responsible for ensuring that they have the necessary rights or permission to use any logos, trademarks, photographs or other protected material included in their design.

What file format should I provide for a custom flag?

For the best print quality, vector artwork in PDF, EPS, AI or SVG format is preferred whenever possible.

Raster images may also be used if they are supplied at a sufficiently high resolution for the requested print size.

CMYK artwork is preferred for print production. Pantone references may also be provided when accurate color matching is important.

Can you print photographs on a custom flag?

Yes. High-resolution photographs can be printed on custom flags. The quality of the finished print depends heavily on the quality and resolution of the supplied image.

Small or low-resolution images downloaded from websites may not be suitable for large-format flag printing.

What is your return policy?

You may request a return within 30 days of delivery, provided that the item meets our return conditions.

For standard returns, the cost of returning the order is the responsibility of the customer. Return shipping costs depend on the customer's location, the selected postal or courier service, and the size and weight of the parcel.

If you receive an incorrect, damaged or defective item due to an error on our part, please contact us before returning it. ShopFlagWorld will cover the reasonable return shipping cost or provide appropriate return instructions.

Can custom-made or personalized flags be returned?

Custom-made or personalized products cannot normally be returned unless they are defective, damaged or incorrect due to an error on our part.

Do you offer exchanges?

We do not currently offer direct product exchanges.

If you need a different size, design or product, you may return an eligible item according to our return policy and place a new order through the website.

How are refunds issued?

Approved refunds are issued to the original payment method used for the order.

After a returned item has been received and inspected, approved refunds are normally processed within approximately 7–12 business days. Your bank or payment provider may require additional time before the refund appears in your account.

How can I contact ShopFlagWorld?

If you have questions about a product, an existing order, custom flag production, delivery or returns, please contact our Customer Care team through the contact details provided on our website.